Lifetime Guarantee

We believe in our products and stand by the quality of workmanship, craftsmanship and materials in each one. As consumers ourselves, we run our business with the same high standards and expectations for quality that we would demand, ensuring that every product meets the needs of reasonable customers like us.

With that in mind, we are pleased to offer a Lifetime Guarantee on the hardware components used in our products, subject to the terms and conditions outlined below:

Coverage

This Lifetime Guarantee covers defects in materials or workmanship of the hardware components used in our products. Under normal use and conditions, we guarantee the functionality and performance of the hardware for the reasonable expected lifetime of the product.

Exclusions

Certain factors in product use are beyond our control. Please note that this guarantee does not extend to:

  1. Leather or BioThane® Strapping: Leather and BioThane® strapping are natural materials that require proper care and maintenance.
  2. Misuse or Abuse: This includes, but is not limited to, beach use, excessive pulling, and tethering a dog with excessive force or weight.
  3. Metal Plating: Damage resulting from scratching or chipping of metal plated hardware components.
  4. Discolouration and Tarnishing: Normal discolouration or tarnishing that may occur over time due to usage and exposure to environmental factors.

    Factors such as exposure to sunlight, moisture, and handling can affect the longevity and performance of leather, BioThane® strapping, and hardware.

    Return Shipping Costs

    Please note that the cost of returning the product to us for warranty service is to be paid by the customer.

    Claim Process

    If you experience any issues with the hardware components covered under this guarantee, please contact our customer support team. We may require proof of purchase and details of the issue to process your claim.

    Limitations

    Our Lifetime Guarantee is limited to the repair or replacement of the defective hardware components. We reserve the right to determine the appropriate course of action based on the nature of the defect.

    Normal Use

    Normal use refers to the intended and reasonable use of the product as outlined in our product care guidelines. Any misuse, abuse, or unauthorised modifications may void this guarantee.