Shipping policy

Shipping Information

We handcraft every order with care and aim to get it on its way as quickly as possible. Here's what you need to know about shipping costs, timeframes, and delivery options — whether you're in New Zealand or overseas.

Within New Zealand:

  • Orders up to NZ$150: Delivery fee of NZ$6 (Urban) or $12 (Rural).
  • Orders NZ$150 and over: Free delivery.

To Australia*:

  • Orders up to NZ$200: Delivery fee of NZ$15.
  • Orders NZ$200 and over: Free delivery.

Everywhere Else*:

  • From NZ$21 / US$15 / GBP9

*Your package will be handled by the local carrier once it has arrived in the destination country.

Taxes, Duties & Import Fees

For most destinations, the shipping cost does not include customs duties and/or taxes, which may apply on arrival. For more information on customs and duties charges, please contact your local customs office.

For orders to the USA, we use a DDP (Delivered Duty Paid) courier service – this means all duties and taxes are already included in the shipping cost, and you will not be charged any additional import fees.

Click here for NZPost international delivery delay updates. 

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We handcraft our custom leather goods to order - please allow 1-2 weeks for your order* to be completed. We try very hard to process orders as quickly as possible but timeframes can fluctuate during busy periods.

You will receive an email once your parcel has been dispatched. We usually keep our leather and hardware well stocked but sometimes we are caught out waiting on a delivery, we will let you know if there is likely to be a longer delay for your order.

*We can, in some cases, meet an earlier deadline - please contact us if you need your item by a particular date.